High Reliability in Healthcare
Description: Health care in the United States is largely delivered in systems of care that are complex, inefficient, error prone, and costly. There currently exists a high degree of variability in the delivery of care between providers and settings of care. Other industries outside of health care have been successful at reducing inefficiencies and eliminating waste through the standardization of processes. This course will provide students with insight into the unique aspects of the health care environment and the necessary skills to successfully facilitate change, engage administrators and frontline staff. The course will explore elements of highly reliable organizations, culture of safety in the healthcare environment, the evolving science of quality improvement, and the use of clinical pathways to drive high-value health care. This course will prepare students to strategize organizational movement, and to identify solutions to overcome complex challenges such as cultural barriers, changing economic and market structures, and evolving technology. Didactics and case studies will be blended into the environment for team discussion. The students will collaborate to consider how they could solve challenging, real-life cases. They will develop a plan for implementation, and process/outcome measures.
Learning Outcomes: 1. Develop an understanding of health care quality and culture of safety 2. Recognize characteristics of highly reliable organizations 3. Determine the opportunities and challenges of health information technology 4. Identify areas for improvement and apply methodologies to reduce variation and inefficiencies.