Organizational change occurs in many forms from minor transitions to transformations and upheavals. Effectively managing change involves different activities depending on the scope of change and the organization's readiness for it. Special attention will be given to managing disruptions from transitions and inevitable losses that change brings. Cases will be used from public administration and for-profit organizations with emphasis on those with extensive involvement of multiple stakeholders (e.g. employees general public boards clients and customers.) Topics: Strategies for Accommodation (minor changes) versus strategies for Transformation (major upheavals) Diagnosing readiness for change Building support and legitimacy for change Top/down and bottom/up facilitation of change Change issues relevant at different phases of implementation Feedback and redesign to implement changes that are effective and enduring
1. To understand the challenges and complexities of changes in complex organizations.
2. To use and adapt frameworks for diagnosing the need for change, identifying appropriate change vehicles and strategies, implementing and institutionalizing change.
3. To understand change from the perspective of the person(s) initiating the change, the person(s) receiving change, and broader stakeholders, and how to build effective relationships with all change stakeholders.