Conflict Resolution

91-869

Units: 6

Description: Conflict Resolution is NEVER a set of techniques. The goal of this course is to grow in your understanding of conflict and your skill in dealing with it. We have all been touched by conflict in some way; our past experiences become the basis for the many personal ways in which we think and feel about conflict. Our approach to conflict, in turn, determines our behaviors and responses in conflict situations. My goal is to challenge the way you currently think about conflict and to provide you with experiences that will increase your self awareness and confidence when you face conflict. In addition, you will have the opportunity to identify and practice constructive conflict behaviors. This is online (on-demand) course with ONE MANDATORY LIVE SESSION which will be held one evening the week of April 1st (TBA). Students will be notified by instructor as soon as a room is designated in Pittsburgh campus. Distance students will attend via live video-conferencing.

Learning Outcomes: Learning Objective Be able to discuss and compare the key theories of conflict Be able to describe and discuss your own and others’ conflict styles Be able to identify the sources and dynamics of conflict in dyads and in groups Be able to describe and discuss how differences in personalities, gender roles, generational differences and cultural expectations can contribute to conflict. Develop awareness of factors that contribute to intercultural conflict. Be able to discuss how emotions and intellect interact in conflict situations. Be able to demonstrate new skills for resolving personal and professional conflict

Syllabus: 91-869_Conflict_Resolution_Syllabus_M19.pdf