Managing Change in a Disruptive World
Description: The world is changing rapidly creating opportunities and new challenges in not only businesses but also for public policy and governance. Disruptive and Transformational technologies add to this mix of complexity and scale of change. This not only requires understanding of the new technologies but appropriately shaping the implementation strategy to leverage the opportunities and contain the challenges. Managing change is a critical skill to sustainably implement the transition lack of it is a sure recipe for failure. To succeed one needs to recognize the challenges arising out of resistance to change. The course will prepare students by exposing them to the principles of change management - from recognizing the need for change to preparing and executing a change management strategy particularly in the context of public policy. To achieve this, a mixture of theory/case studies in private sector / public sector and Government will build the skills to be an effective change agent in the changing world. Course Description What? What is change management? We all have learnt about Newton’s first law in physics also known as law of inertia – good news is that we know it applies to physical bodies when force is applied to it and we know what to do about it. Bad news is that it applies to organizations and individuals also and most of us don’t know what to do about it. We all resist change. Why? Why should we worry about it? John Kotter – the change management guru estimated in 1995 that only 30% programs succeeded – in 2008 Mc Kinsey estimated pretty much the same – 70% projects failure could be attributed to resistance to change and management behaviors that do not support change. As change becomes more rapid and complex with disruptive technological change, it is even more imperative to be cognizant and competent in recognizing and mitigating the change management challenges, lest best designed projects fail. A good technical design of the project is necessary but not sufficient for project success - the latter requires change management to be integral to the design. Thus, managing change is a critical skill – lack of it is a sure recipe for failure. The challenges arising out of managing change are even more larger and relevant for public policy and governance as the canvas of action, actors in play, scale of change and outcomes are gargantuan compared to private sector. How? A good public policy design must incorporate the best principles of change management especially in the wake of new technologies. To succeed one needs to recognize the challenges arising out of “resistance to change” in public sector where incentives are even more diffused. The course will prepare students by exposing them to the principles of change management - from recognizing the need for change to preparing and executing a change management strategy particularly in the context of public policy. If you want to be an effective leader, you better be a competent change agent too. The students will learn from a mix of theory, case studies from public/private sector (some of which may be presented by the students) and external speakers (depending on availability).
Learning Outcomes: At the end of the course, the students should be able to: • Understand the challenges arising out a change • Appreciate the centrality of a change management to success of a public policy/project • Identify risks to the success from resistance to change at individual, collective and organizational levels • Be able to design a change management plan to mitigate these risks to the policy thereby improving the chances of success. Potential Assessments The assessments / assignments may include mixture of analysis of case studies / presentations in groups, individual written assignment on a change managed successfully (for example in your own life), preparing/presenting a change management plan for a change management problem and/or a final exam. The aim of assessments would be to incentivize and internalize learning.