Telecommunications Management


Units: 12


The purpose of this course is to provide an understanding of the key technical, managerial and policy issues in the effective development and use of telecommunication solutions by organizations. Discussion of technology and technology trends will be set in the context of applications. Topics covered will include basic concepts of telecommunication technology, Internet and intranet technologies, issues related to the operational and strategic use of the technology, digital disruption and digital transformation happening in the markets, economics and policy aspects of telecommunication, and the changing structure of the telecommunications industry. A number of case studies will be included in the curriculum providing students the opportunity to apply the concepts to real world situations.

Learning Outcomes:

This course is about telecommunication and information services.  It is designed to teach the most fundamental principles of telecom and telecom market dynamics, and to discuss how the former interact with management and business practice.  Students will study a number of case studies that will cover these principles in the context of real world situations that have been challenging practitioners in the main telecom and information companies around the world. Students are expected to learn about the dynamics of the structure of the industry and about the role of factors such as economies of scale, disruptive technologies, network externalities and regulation. The course relies heavily on learning-by-doing by offering frameworks that students can use to anticipate the opportunities and challenges that new information and communication technologies can bring.