Global IT Management, Sourcing, & Automation

95-833

Units: 12

Description: **THIS IS A DISTANCE COURSE FOR HEINZ/MSIT STUDENTS ONLY. CAMPUS STUDENTS SHOULD ENROLL IN THE 6-UNIT VERSION 95-837 GLOBAL IT SOURCING.** This course provides a full perspective on why and how organizations make decisions on delivering IT services internally or externally, locally or abroad, and via humans or machines. You will gain an understanding of how the global IT delivery model works and what controls and practices need to be in place to effectively lead dispersed teams. The goal of the course is to better prepare you to work on the client side, consulting side, or service provider side of a dynamic multi-sourced IT environment. Topics covered include best practices in workload selection, vendor relations, risk management, principal agent theory, ownership models, automation planning and execution, and supplier governance. We will explore the unique business drivers in the global sourcing of application support, software development, and IT enabled services. Classes will typically consist of lectures, guest speakers, and cases. Our classroom provides a truly global perspective as your fellow classmates are participating from several countries, job functions, and cultures. Intelligent sourcing of knowledge-based services will be a key differentiator in an organization’s ability to successfully outperform its competition. Your ability to lead a global workforce of both people and machines and add value in decisions in this domain will make you an increasingly valuable asset to any global organization.

Learning Outcomes: 1. Develop an understanding of how the global IT delivery model works and what controls and practices need to be in place to make it successful. 2. View problems from the perspective of the client, of the consultant, and of the service provider of a multi-sourced IT environment. 3. Have confidence in the ability to discuss global sourcing problems with industry experts.

Syllabus: 95-833_Global_IT_Management_Sourcing__Automation_Syllabus_F18.pdf